Regional hospitality experts came together to share their insights and predictions

That’s a wrap to our first live GLOBAL keynote presentation webinar!

Our CEO and Co-Founder, Saikrishnan Ranganathan, hosted and moderated the webinar on Thursday, November 12 at 7 PM (Singapore time) with industry leaders from the four main regions of the world. They presented their insights and findings on the most current trends and developments of the hotel and travel landscape. 40 hospitality professionals across the world tuned in and had an interactive live Q&A session discussing the future outlook of the industry after being hit by the COVID-19 crisis. 

Catch these exclusive insights here:

You can access the presentation slides from each speaker here and connect with them!

David Salcfas from iYou Hospitality Consulting

The U.S. hospitality and travel industry are anticipating at least 3 years for travel demand to recover. We are witnessing a diverse range of strategy pivots from all types of hotel and travel businesses. A popular form adaption of the industry is the move of most hospitality services to a mobile app platform.

Andrew Stothert from Brand Vista

To respond to the new COVID-19 norms and uncertainties, the industry must learn to track and understand the emotional aspect of these changes. Business will succeed when they seek deeper insights into their customer attitudes and how they will impact on brands and the experience they deliver.


Hotels are repurposing their space into staycation destinations and open office concepts to adapt to the COVID-19 situation. However, hotels operating in the Middle East will experience challenges in re-recruiting manpower when the industry picks up, as people without work pass have to leave the country.

Bernard Kee from STR

Despite the rise of domestic travel within the APAC region, the demand will not sustain the recovery of all the travel and hospitality industry across the region; some travel destinations like Phuket and Bali still depend on international travellers to recover. Hotels need to shift their strategies to cater to a whole new market.